FAQS
WHAT GRADE OF HAIR DO YOU SELL?
We only use 100% unprocessed virgin and remy hair for all of our units. There is no such thing as 10a/ 12a hair etc; that is a marketing gimmick as there is no official grading system, so those numbers unfortunately, mean nothing. If you are seeking premium quality hair, what needs to be established is if the hair is unprocessed (virgin) with the cuticles intact and aligned. Generally, this hair will come from a single donor.
WHAT IS YOUR RETURN POLICY?
We are not accepting returns currently. However, if you need to cancel or change your order before processing has started please send us an email.
WHAT ARE YOUR PROCESSING TIMES?
Custom orders will take between 7 - 14 working days to process.
Our standard wigs will take 3 - 10 working days processing and our readymade wigs will be ready for next day delivery.
Standard delivery will take 2-3 days
1st class delivery will take 1-2 days
WHAT ARE THE PAYMENT OPTIONS?
We accept all major debit and credit cards.
PayPal payments are also accepted
You may pay in instalments with LayBuy